Many Cresco customers are repeat buyers. Customer satisfaction is extremely important and Cresco will do whatever we can to ensure the customer has a positive Cresco Experience, from dirt to doorstep.
"I purchased two homes from Cresco. A gorgeous semi-detached home has been completed and a beautiful custom single-family home is well under construction. My amazing experience with Cresco on the first home made me want to build my life-long custom home with them as well. Cresco’s home designs are very functional, and the allowances provided helped in choosing beautiful products throughout my home. All key touch points within Cresco from the moment I placed my offers, to choosing my custom specifications for the homes, to the selections are amazing. Keir and Shaina were instrumental every step of the way. They were always available there to make suggestions, provide updates and help me throughout my selections journey to build the house of my dreams."
“It is with great pleasure that we put forth this testimonial in reference to our experience in buying our first home with Cresco. This was a new build, therefore it was very encouraging to see Cresco apply the hands on approach when assisting us. During the selection process, Cresco was very helpful and timely in responding to the issues and questions Amber and I may have had. When issues did arise, Cresco was always very friendly and helpful in rectifying the situation. As we neared the closing date, Cresco gave us a walkthrough and ensured most things had been completed to our satisfaction. And anything we pointed out for fixing, was resolved immediately. This allowed for a smooth closing of our new house. We have been very pleased with Cresco’s attention to detail, and appreciate Cresco finishing up any last minute items that need to be completed. Overall our experience with Cresco has been a pleasant one and we would certainly recommend Cresco’s services to friends and family."
Scott & Amber Robinson
"We made Nova Scotia our home in late July 2020 and consider ourselves fortunate to have CRESCO build us our first home in the very next year.
A shout out to various team members at CRESCO for giving us a flawless experience:
Shaina Goodwin - who was our representative, lending support and guidance towards the various selections for interiors and highlighting details to our benefit along the way.
Tyler - who is the Construction supervisor at Cresco and guided us over the preliminary and final walkthrough; taking time to explain and highlight the minutest of details.
Dave Coady - who is the Customer Service technician at Cresco, and true to the title, delivers on it. He is most courteous, respectful and goes above and beyond to help with everything he can. I must add a particular instance, at one time Dave was at our home tending to a service order, and we happened to discuss with him about how it would be ideal to have a door stopper at a particular location. On his next visit, being thoughtful that he is, he got us a perfect fit. It just goes to show what an amazing team Cresco has put together!
Our home was completed and handed over before the original closing; which was a bonus. For the minor fixes discovered during and post the closing, CRESCO was prompt to put together their best team and help achieve a quick resolution. Without a doubt, we would not only recommend CRESCO to our friends and family, but also go with them for our future build!
Overall, we are over the moon with not only the layout out of the house, but the quality of the construction inclusive of vendor choice, allowances and flexibility to include upgrades."
“It is my pleasure to be with Cresco for the second time. Three years ago, when I moved to Halifax, I fell in love with Cresco's location and layout. Only after a few hours' house tour, I decided to purchase my first house with Cresco. It was a townhouse along Armenia drive, and till now, I still think that is the best location in Bedford area, because you can do anything by walk! Grocery, playground, banks, restaurants, drug store, dentistry, pet store, and vet, and so on! Those were the years I have my first kid, I even couldn't imagine how can I live my life without those conveniences.
Three years later, we decided to have our second baby, more space needed for two little ones. The first builder came into my mind is Cresco, and it turned out to be a wise choice. This time, we chose a single garage house, and I am so so satisfied with all my experience. Before making my decision, the sales representative showed us the model house as many times as I request, sometimes even late in the evening. And when we proceeded to the selection step, Shaina gave us much useful advice, she made the whole thing very organized. I follow the steps she gave me to custom my dream house, a big mission became much easier to achieve! Here I must also give thanks to all the suppliers, they are warm and professional. They respect my personal preference and give us a better plan based on their experience. After done each selection, Shaina did a summary that we can refer in the future.
Maintaining a new house is not an easy thing, every time I ask help from Shaina, even for small issues, she always replies to me very quickly, and arrange related person come and check it out. I feel secured with Cresco because you know the most private and sweet place is protected by a reliable builder. My two kids will grow up in this house, and they will form their first definition of "HOME" from here. I never regret I chose Cresco twice, it is worthy of trust!”
“I am extremely pleased to have this opportunity to share information about my home building experience with Cresco. Five and a half years ago, my husband Wayne experienced sudden cardiac arrest. While he is very fortunate to have survived that trauma, it left him with no short term memory, balance issues and other health challenges. He requires 24 hour care and I am his primary caregiver. After 5 years I made the hard decision to sell the home we lived in for 31 years and find a more suitable home that would be safer for Wayne to live in and make it easier for me to care for him. Thus began my relationship with Cresco.
As soon as my Real Estate Agent, Amer Haidar showed me the floor plan for the Innsbrook Way townhome, I was so excited because I knew it was exactly the type of house that would meet all of our needs. Our new home has no basement and the main living area is all one level. The open concept design with cathedral ceiling, sky lights and good sized windows throughout make the space so bright with all the natural light shining in. The spacious LOFT overlooking the living area, makes this home very unique! The design was well thought out, providing plenty of room for storage. I love everything about this home!
New home construction can be stressful with all the decisions that have to be made, however Cresco made the process an enjoyable experience for me. As soon as the contract was signed, I was introduced to Shaina Goodwin who was my main contact person and co-ordinator during the building process. We communicated regularly by email, phone conversations and office meetings. The selection process for all the interior elements was broken down in such a way it wasn’t overwhelming. This made all the difference in the world!
The Cresco team was very accommodating, always quick to respond to my messages or phone calls and provide whatever support I needed to make decisions about the interior selections. They simplified the decision making process by having 1 or 2 options for each of the various trades that were part of their extended team. Cresco was very receptive to a few minor changes I requested that would work better for us. I felt like they really cared about me as a person and wanted to build a home that we would love. The budget allotted for each of the interior elements was generous and allowed for quality finishes in every room. There were some items included as standard that I hadn’t expected, such as built in shelves in every closet!
Our existing home sold before we even had a chance to list it! Everything just seemed to fall into place. Friends and family would ask “what will you do if your new house isn’t finished on schedule?” My response “it will be, Cresco knows our situation and they assured me it will be done on time”. I didn’t let myself get stressed out thinking about all the things that could go wrong. The Cresco team worked very hard to get our home finished and we closed right on schedule, not even a day late!
The day I walked in to our new home and saw how beautiful and how perfect it was, I felt like I was dreaming. My daughter Cindy was with me and I’m sure we both felt the same as we took it all in, repeatedly saying “Wow”! I was so excited that I would actually be living here… 2 minutes away from my daughter and grandsons. Within 2 weeks from the time we moved in, Covid19 put us in lock-down! But it wasn’t so bad… we had a beautiful new home to live in!
After living here almost 7 months, I can say, without a doubt, this was the right decision and the best move for us. I have no regrets. This home has made our lives SO much easier, more than I could have imagined. We have the best neighbours, which is a bonus. It’s all thanks to Cresco for designing a home that’s perfect for retired seniors like us.
I would like to acknowledge the members of the Cresco team that I got to know during our home construction. Shania for co-ordinating everything in a way that made my decision making enjoyable, always so responsive, understanding, thorough and professional throughout the entire process. When I asked for the measurements for the part of the loft designated as a desk area, I wasn’t expecting a complete professional drawing by Martin, showing every exact measurement! Keir took time to go over the plot plan with me, explaining the various easements, making sure it was clear in my mind. Tyler and Michael were so accommodating, taking me on the job site to measure windows (more than once), quickly responding to minor things that needed attention after the closing. This team is remarkable and in this day and age, a breath of fresh air!
Thank You Team Cresco! You are #1 in my books!”
Happy Homeowner, Cascades Park
"It's not too often you find home builders that truly put customer service first, but Cresco is definitely one of them. We built our home with Cresco remotely, while living in Ontario, and they did everything they could to make the process seamless and worry-free. There were no delays, no hidden costs, and no surprises of any sort - we were thrilled, especially since we'd heard building could be stressful. Not with Cresco! After moving in, every tiny issue with fixed almost immediately, with no hassle. Without question, we'd choose Cresco to build our next home."
Julia K, Russell Lake West, Dartmouth, Two-Storey Home
“Since purchasing our bungalow townhome from Cresco, we have been very impressed with the attentiveness and professionalism of Cresco's staff. The customer service we have received has been above and beyond! Recently staff has addressed our concerns following our one year inspection. From Jessica, Customer Experience Coordinator to Danny, Service Coordinator, we received immediate support for our concerns. As well, repairs were completed in a timely fashion and to our utmost satisfaction. We have been very pleased with the quality of the construction of our home! We would highly recommend Cresco to family and friends. Thank you for making our home buying a rewarding experience!”
Cindy & Bernard J, The Ravines of Bedford South, Bungalow Townhome
"We had CRESCO build us our custom dream home and it was such an exceptional experience that I had to write about it. Since moving to Nova Scotia in 2006, I’ve had three homes built by three different builders and although the first two were totally satisfactory experiences, the CRESCO experience was remarkable. From the beginning, when my wife and I had our first contact with CRESCO in the form of Amanee Mousavi, we knew that we were in good hands. This was followed up with a meeting with our Customer Service Rep, Jessica MacLennan and then Breanne Markotich who took great care of us and all our needs and professionally dealt with our incessant questions, even a year after taking possession of our home. Dealing with Tracy MacKenzie and Martin Livingston in order to nail down the floor plan of our home to dealing with all the various subcontractors for decorating our home was made so absolutely easy and enjoyable. During the actual construction of our home, I had the pleasure of dealing with the most personable and meticulous Construction Manager I’ve ever met, Brian, who looked after every detail of the construction with the eye of a Swiss watchmaker. I would be remiss if I didn’t mention the outstanding services of Danny Cooredato as well. From top to bottom, the quality of the building materials used and the quality of workmanship in our home is top-notch. This can only be accomplished through attention to detail and a team of dedicated professionals, which CRESCO has in spades. I would strongly recommend CRESCO, and I have, to anyone who wanted a superior built home with a team who would make the entire experience a truly memorable one. Sincerely, Richard & Joy"
Richard & Joy D
“I had been looking for a new home but was unsatisfied with the layouts of what was available. I looked into new construction with Cresco because of all the positive things I had heard about how easy they were to work with. The Construction Manager, Brian, was able to solve any problem that came up. I also relied upon Jessica, Customer Experience Coordinator, to help me through the home building process. She would always answer my questions or find someone who could. All in all, they helped turn what could have been very stressful into a good experience.”
Janet M, Russell Lake West, Dartmouth, Bungalow
"Since we were a young couple, we have owned six different homes. This most recent home, which was built by Cresco, has been the first we have had custom-built from a model home. We have been pleased with the great service provided. It was simple for us as once we decided on one of the six different styles available for the particular street we chose, we simply had to choose our paint colours, flooring and lighting from the options presented. Our new home was completed by the expected date and there were no surprises with the final cost. We are happy with the follow up policy that Cresco gives their buyers. After the homeowner lives in the dwelling for 12 months, Cresco ensures that if there is any flaws, such as nail pops or gyprock cracks, etc. they will repair at no charge. Cresco stands behind their work, and that is the assurance that any new homeowner needs, whether it is their first or sixth home!”
Flora & Kevin P, The Ravines of Bedford South, Bungalow Townhome